Refund Policy

Last Updated: April 27, 2026

At One Alliance Logistics, we aim to provide reliable and timely courier, freight, and junk removal services. Because our services involve time, labor, and scheduling commitments, our refund policy is outlined below.

1. General Policy

All payments are considered final once a service has been completed. Refunds are not issued for completed services.

2. Cancellations

If a service is canceled before the driver has been dispatched or before work has begun, a full or partial refund may be issued at our discretion.

If a cancellation occurs after dispatch or arrival at the job site, a cancellation fee may apply to cover time, travel, and operational costs.

3. No-Show or Inaccessible Locations

If the customer is unavailable, provides incorrect information, or the pickup/delivery location is inaccessible, the service may be considered completed or partially completed, and no refund may be issued.

4. Junk Removal Services

Once items are loaded onto our vehicle, they are considered accepted for removal and are non-refundable. This includes situations where customers change their mind after loading has begun or been completed.

5. Service Delays

Delays caused by traffic, weather, mechanical issues, or other circumstances outside our control do not qualify for refunds. We will make reasonable efforts to complete all services as scheduled.

6. Service Adjustments

If a job scope changes upon arrival (additional items, labor, or distance), pricing may be adjusted accordingly. Refunds are not issued for agreed-upon price adjustments or added labor.

7. Refund Requests

Any refund request must be submitted directly to One Alliance Logistics with details of the service in question. All refund decisions are made at our discretion after review.

8. Contact Information

For questions or refund requests, contact:

One Alliance Logistics at Admin@onealliancelogistics.com

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